Terms of Use

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This Website governed by Definite Solutions., a company incorporated in India, shall be used to seek information, place order for software and hardware products, avail of development / services only. Being a professionally managed website, its regulated and guided by its own terms and conditions, which You must comply or agree with while using the entire or partial content/development/services of it.
We take pride in disclosing the terms and conditions (T&C) or terms of use (ToU) of this website from where You accessed this page. Before we move ahead, it would be vital to make You aware of a few terminologies that will be used to explain those guidelines.

Glossary:

Terms and Conditions: All guiding rules intact with the usage of the Website, and its content
All mentioned websites: the portal or the Website
You, Your or User: Visitor or customer (individually/representing a company), party (parties)
Content: All intellectual materials, downloadable products and/or services
Services: All software deliverables whether through the phone line or email or as a part of the development program, are considered as Services.
Agreement: These terms and conditions along with other guidelines linked with the development program and the Privacy Policy of the Website read the entire agreement between You and Definite Solutions.
Software: Any reference for software development, whether offered by web-link, CD, or other convenient media comes under the software category. This is usually a proprietary content derived from Definite Solutions or a third party, and has its own terms and conditions, often defined under the category End-User-License-Agreement .
Following are the Terms and Conditions associated with the usage of the Definite Solutions website and its Content:
Copyright Protection of Intellectual Property
This Web Site, including all Content materials displayed or offered (excluding any applicable third party materials or information), is the property of Definite Solutions and is copyrighted and protected by worldwide copyright laws and treaty provisions. Thus, Content of the Website is strictly for end-user purposes, and any unauthorized copying of the materials or publishing or commercial use will be considered as the violation of the laws. By making use of the Website in any way, You agree to abide by all copyright laws applicable worldwide.

Definite Solutions Trademark and Logo

All references to Definite Solutions refer to Definite Solutions LLC. The Website Logo and the stylized character combination of Definite Solutions must not be imitated or used as a design feature in any manner. Definite Solutions does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information for any such usage. Similar terms and conditions are applicable for Definite Solutions used for representing software engineers.

Third-party software usage

Mention of third-part products and their trademarks or registered marks is only for informational purpose, and in no way it represents any endorsement, ownership or affiliation with that particular company or organization. The usage of that products/information will be governed by the respective terms and conditions as laid down by their owners. Also, for any warranty or guarantee information You need to ask the owner. Definite Solutions doesn’t hold any responsibility whether they will suit Your need or meet Your expectation in any way.

Third-party Links

The Website incorporates links of third-party websites wherever required, however, that is solely for the information purpose, and we don’t have any legal affiliation or control on products or information available on those. Thereof, under no circumstances Definite Solutions can be held responsible for the content or material of any linked sites or any link contained in a linked site, or any changes or updates to such sites.

Definite Solutions Standard Limited Warranty (Disclaimer)

THE WEBSITE AND THE CONTENT INCLUDING SERVICES HEREOF ARE PROVIDED ON AS IS AND AS AVAILABLE BASIS. AND Definite Solutions ACCEPTS NO LIABILITY FOR THEIR MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES DEFINITE SOLUTIONS ADMITS ANY RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF THE CONTENT & SOFTWARE. ALSO, DEFINITE SOLUTIONS SHALL NOT BE LIABLE FOR ANY FINANCIAL DAMAGES WHETHER DIRECT OR INDIRECT, CONSEQUENTIAL OR SPECIAL, OR WHATSOEVER THAT MAY BE INCURRED THROUGH THE USE OF THE CONTENT & SOFTWARE.

Termination:

DEFINITE SOLUTIONS RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, DEFINITE SOLUTIONS WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION DEFINITE SOLUTIONS MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

Partnership definition

Words like partnership and partner are expressly to display relationships involving common activities and interests, and those words may not indicate precise legal relationships.

User Responsibility

To obtain effectual result from our services, You agree that You will:

  1. Cooperate with our Developers and designers by:
    (a) Sharing personal information that confirm Your identity,
    (b) sharing system configuration, symptoms, error messages, etc.,
    (c) following the instructions offered by developers as part of system design phase , and
    (d) If required, download and execute software program or tool on system after accepting the imposed software agreement or End-user- license agreement.
  2. Have Software/Data Back up:
    You understand and agree that under no circumstance Definite Solutions shall be liable for any lost or corrupted software or data. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on Your device and storage media before ordering the services. You acknowledge and agree that Definite Solutions or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.
  3. You also endorse that the below conditions are true:
    (a)The background causes for any concern or issues are reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
    (b)You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
    (c)The full system, including software and hardware, is available to You and accessible by You without limit during any telephone or email discussions with our developers.
  4. Maintain the confidentiality of Your credit card while making payment as mentioned under the Privacy Policy.
    At any point or in any case or for whatever reason if You don’t agree with those, You are advised to quit using the Website and content mentioned thereof. Definite Solutions at its sole discretion, without any notice can change these terms and conditions, and the products, services, prices mentioned in this site at any time. Thereby You should keep Yourself updated with this information. For any infringement of the Websites terms and conditions, Definite Solutions holds the right to seek all remedies available by law and in equity.

 

Payment Terms

You must read, agree and accept with the terms and conditions of Your development program ahead of ordering the services. Once done, You have made up Your mind; You have to transact the prescribed payment for the development service in advance. The payment will be received by Definite Solutions through a secured payment gateway. Definite Solutions doesn’t bear any obligation to render its development services in case of non-payment.

Credit Card Billing:

We entertain credit card payment from almost all big and small banks or issuers. In the process, You might be required to provide the credit card details to the approved payment gateways. You shall not use the credit card which is not lawfully owned by You. Definite Solutions will not be liable for any penalty or charges levied by Your bank or issuer for any reasons, including non-sufficient funds. In case, You have mistakenly given us a debit card number, in lieu of a credit card number, then all charges will be applied to such debit card unless and until You provide a credit card number. In the event, You opt for automatic clearance system or payment or electronic fund transfer to renew or upgrade the development service program, You approve that all mentioned amount herein may be charged, at Definite Solutions discretion to the account number provided for such automatic payment. In the process we may collect information user name, credit card number, expiration date and billing address, and may share that with third-party credit card processing company. We maintain a high degree of confidentiality and integrity in our practice as per the Privacy Policy, even though You are strictly restricted from sharing any transaction password with our developers. For any misuse of such information pertaining to Your card, You are solemnly responsible for. Definite Solutions expressly disclaims from any related lost incurred or liabilities thereof.

Refund Policy

If you are not happy with any of your purchases here at www.DefiniteSolutions.net, you can request a refund within 7 days from purchase. However, you must clearly have a valid reason for the refund requested in agreement to our terms and condition as mentioned on our website. All amounts owed by the client to Definite Solutions for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests must be made in writing or via email. Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling off period of 7 days from the date of order. For security and training purposes, all calls inbound and outbound through Definite Solutions corporate offices are digitally recorded and the recordings form a part of the verbal contract between Definite Solutions and the client. There could be times where calls are not recorded due to technical difficulties, Definite Solutions cannot be held responsible if the call was not recorded for whatever reason.

Privacy Policy

Definite Solutions understands well Your concern regarding privacy, and is committed to safeguard information personal information, payment information and computer system information shared through email, phone against any kind of misuse. However, to let You aware about the type of information we collect about You, how it is used and the safeguards we use to protect it, we have a standard Privacy Policy, which is an integral part of these Terms and Conditions. You are requested to go through the Privacy Policy page to know in detail thereof.

Governing Law

Interests and rights of both the parties i.e. You and Definite Solutions under this Agreement shall be governed, construed, and enforced in accordance with the laws of the Republic of India, without reference to any conflicts of law principles that would require the application of the laws of any other jurisdiction. The parties agree that the U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement. Any action or proceeding arising from or relating to the Services shall be subject to the exclusive jurisdiction of the state or federal courts in India, and You expressly agree to submit to the personal and exclusive jurisdiction and venue of these courts. Notwithstanding the foregoing, Definite Solutions may bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.

Indemnity:

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD DEFINITE SOLUTIONS. ITS PROPRIETORS,ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.

Electronic Communications:

The information communicated on this Site constitutes an electronic communication. When You communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that Definite Solutions on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.
Notices and communications to Definite Solutions must be sent to the applicable address given in these Terms or emailed to us at info@definitesolutions.net

General Information:

This version of the Terms and Conditions is effective as of January 2019. The T & C together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Definite Solutions and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and Definite Solutions The failure of Definite Solutions to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the T & C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties” intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. The Terms and Conditions inure to the benefit of Definite Solutions successors, assigns and licensees. The section titles hereof are for convenience only and have no legal or contractual effect.